We believe that ‘everything starts and ends with the communities we serve’; this is reflected in how we encourage and share ideas; make space for our thoughts and feelings. We think about things together and then get projects and plans underway. We consider what we have achieved and learned and how we can build on this, make things better. We are committed to unlock talents and realise dreams. We listen to and learn from the people and communities that we serve. Working together we devise pathways to overcome problems, respond to opportunities and new ideas. We do this in partnership, with stakeholders, providers of services and businesses. We do not believe ‘one size fits all’. Every person, whatever their circumstance, is unique and must be afforded adequate time, respect, and space to imagine and articulate what they want, then confidently step ahead to achieve their goals. We have long recognised that the barriers to social mobility are dynamic, complex, and inter-linked. It is not just about jobs. They encompass family, gender, ethnicity, education, skills, training, disability, culture, values, and beliefs. Perceptions, opinions, and motivations must also be understood.